We want to take a moment to reflect on the focus we put on customer service at Great Plains Communications.
So, today we’re talking about our Customer Response Center (CRC) reps. If you have ever called our Customer Response Center, then you know that unlike a lot of cable companies you aren’t stuck waiting forever to talk to someone. Our reps also have extremely high marks on our annual survey, which reaches all of our customers throughout the year. In fact, nearly all of our customers find them to be polite, helpful and quick!
Our CRC reps are also some of our most lively employees and make holidays a blast. If you don’t believe us, check out the pics from Halloween last year. It’s almost all CRC reps!
We hope that when you do find the need to call us that it’s a positive experience and we would love to hear your stories of how our reps made your day better. Let us know in the comments section below.