Customer Resources and Tools

Browse our library of resources and tools including video tutorials, frequently asked questions, and downloadable PDF instructions to help you navigate features and maximize performance of your Great Plains Communications services.

Internet Tools & Resources

Email Guardian

 

Great Plains Communications is proud to offer Email Guardian for all webmail addresses! This system filters all incoming email before reaching the email server and will minimize any known spam signatures from making it to your inbox.

Equipment Drop-Off Locations

 

Have any rented equipment that you need to return? Great Plains Communications has numerous drop-off locations available across Nebraska, making it easy for customers in any of our service areas to find a local facility to return modems, cable TV boxes, and more.





Television Tools & Resources

Using Your Remote

 

Q: How do I program my remote using the three-digit code included with my new remote?

A: Getting your new remote to work with your cable box will be a snap after watching this tutorial.

Q: How do I program my remote if I don’t know the three-digit code?

A: Don’t have the three digit code to program your remote? The Great Plains Communications’ “Auto Search Option” tutorial will walk you through the process.

Q: How do I use my remote with multiple devices?

A: Using your remote with multiple devices doesn’t have to be hard. The Great Plains Communications’ “Switching Devices on Your Remote” tutorial shows you how. With the push of a button, you can use one remote for many of your entertainment devices.

Q: Why is my remote not working like it normally does?

A: Sometimes the simplest solution is also the right one. If your remote is slow or unresponsive, the Great Plains Communications “Trouble Shooting” tutorial can help.

Using The Guide

 

Q: How do I find out what HD channels I have in my area?

A: It’s easy to find out what channels are available with the crystal-clear picture of High Definition (HD). The Great Plains Communications “Searching for HD Channels” tutorial shows you how to find a full listing of HD channels in your area.

Q: How do I find a program using the guide?

A: Find the program you want to watch in seconds with the Great Plains Communications “Search for Programming” tutorial.

Q: How do I search for a program if I only know the show’s title?

A: Find out how to search for a program by the show’s title with the Great Plains Communications “Search for a Show by Title” tutorial.

Q: How do I record a program?

A: It’s easy with the Great Plains Communications “Recording a Program” tutorial.

Phone Resources

Voicemail Instructions

 

If you’d like to learn more about maximizing your voicemail features or need to know how to set up your personalized voicemail system, select your town below to get your voicemail access number from Great Plains Communications!

Call Forwarding Instructions

 

No matter where you go, you can take your Great Plains Communications phone services with you thanks to call forwarding! Follow the directions below to set up call forwarding today.

 

To Forward FIXED:
  • Press 68#, listen for 3 beeps
  • Hang up
To CANCEL:
  • Press 88# listen for 3 beeps
  • Hang up
To Forward VARIABLE:
  • Press 72#
  • Dial number to which calls will be forwarded
  • If answered, inform you are forwarding your phone to that location
  • Hang up
  • If NOT answered, hang up and start process from 72# a second time
  • Hang up

 

To CANCEL:
  • Press 73#, listen for 3 beeps
  • Hang up
Notify Plus

Notify plus allows you to send a bulk message to several recipients. This is a great tool to notify community members of late starts, changes to church service times, or of an upcoming event.

Billing Tools & Resources

Use the helpful video tutorials below to learn how to best utilize our online payment system SmartHub from your phone or desktop!

SmartHub Tutorial

 

SmartHub Tutorial - Overview Video

SmartHub Tutorials for Android Devices

 

How to Install SmartHub (Android)

Managing Auto-Pay (Android)

Managing Notifications (Android)

Managing Payment Methods (Android)

How to Pay Your Bill (Android)

Report an Issue (Android)

SmartHub Tutorials for iOS Devices

 

How to Install SmartHub (iOS)

Managing Auto-Pay (iOS)

Managing Notifications (iOS)

Managing Payment Methods (iOS)

How to Pay Your Bill (iOS)

Report an Issue (iOS)

SmartHub Tutorials for iOS Desktop

 

Managing Notification Contacts (Desktop)

Managing Notifications (Desktop)

Managing Payment Methods (Desktop)

How to Pay Your Bill (Desktop)

Report an Issue (Desktop)

Contact Great Plains Communications

Still have questions? Get in touch with us today! The Great Plains Communications team is here to answer your questions or help you troubleshoot any issues you’re experiencing.

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