Great Plains Communications Offers Nebraska-Based Support Services

 

If you have a technical issue or question, please contact our support team. We are here to help!



Internet Tech Support

Call Us 1-855-853-1483 (Choose Option 1)
E-mail Us Internet@gpcom.com

Launch Live Chat »

Customer Service

Call Us 1-855-853-1483 (Choose Option 3)
E-mail Us contactus@gpcom.com

Buried Cable Support

Call Us 811
Website www.ne-diggers.com

GPC Weather

E-mail Us gpcweather@gpcom.com

We Value Your Feedback

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Closed Captioning Technical Support

To report technical issues concerning closed captioning, please contact our Customer Response Center at 1-855-853-1483, or email us at contactus@gpcom.com, or contact:

LeaAnn Quist
Great Plains Communications Inc.
PO Box 500
Blair, Nebraska 68008
closedcaptioning@gpcom.com


Support for Long Distance Issues and Terminating Tolls

Great Plains Communications personnel have been working with customers and regulators for many months to address issues with incoming Long Distance or Cellular calls.

Read more about support for rural long distance customers »

Customer Resources and Tools

Browse our library of helpful resources and tools, including video tutorials, answers to frequently asked questions, and downloadable PDF instructions for your Great Plains Communications services.

Television Tools and Resources

Using Your Remote

Q: How do I program my remote using the three-digit code included with my new remote?
A: Getting your new remote to work with your cable box will be a snap after watching this tutorial.

 

Q: How do I program my remote if I don’t know the three digit code?
A: Don’t have the three digit code to program your remote? The Great Plains Communications’ “Auto Search Option” tutorial will walk you through the process.

 

Q: How do I use my remote with multiple devices?
A: Using your remote with multiple devices doesn’t have to be hard. The Great Plains Communications’ “Switching Devices on Your Remote” tutorial shows you how, with the push of a button, you can use one remote for many of your entertainment devices.


 

Q: Why is my remote not working like it normally does?
A: Sometimes the simplest solution is also the right one. If your remote is slow or unresponsive, the Great Plains Communications “Trouble Shooting” tutorial can help.


 

Using the Guide

Q: How do I find out what HD channels I have in my area?
A: It’s easy to find out what channels are available with the crystal-clear picture of High-Definition (HD). The Great Plains Communications “Searching for HD Channels” tutorial shows you how to find a full listing of HD channels in your area.


 

Q: How do I find a program using the guide?
A: Find the program you want to watch in seconds with the Great Plains Communications “Search for Programming” tutorial.


 

Q: How do I search for a program if I only know the show’s title?
A: Find out how to search for a program by the show’s title with the Great Plains Communications “Search for a Show by Title” tutorial.


 

Q: How do I record a program?
A: It’s easy with the Great Plains Communications “Recording a Program” tutorial.


 

Internet Tools and Resources

eMail Guardian

eMail Guardian protects your email from spam.

pdfDownload PDF Instructions »

 

Equipment (Modem) Drop-Off Locations

 

Phone Tools and Resources

Voicemail Instructions

Click below for instructions on setting up and maximizing voice mail features.

Please select your location for your voicemail access number.

 

Call Forwarding Instructions

Click below to learn about call forwarding and stay connected wherever you are.

pdfDownload Instructions »

Great Plains Communications' Tutorial Series

Community Alert

Billing Tools and Resources

SmartHub Tutorial

SmartHub Tutorials for Androids

Install 

Manage Auto-Pay

Manage Notifications

 Manage Payment Methods

Pay Your Bill

Report An Issue

SmartHub Tutorials for IOS

 Install

Manage Auto-Pay

Manage Notifications

Manage Payment Methods

Pay Your Bill

Report An Issue

SmartHub Tutorials - Web Version

Manage Notification Contacts

Manage Notifications

Manage Payment Methods

Pay Your Bill

Report An Issue