Great Plains Communications Long-Distance Support

At Great Plains Communications, we’ve been working hard alongside customers and regulators to address issues with call performance of long-distance or cellular calls across our network. Find out what you can do to address these issues and how to spot drops in service performance!

How to Address Network Problems

Unfortunately, many Great Plains Communications customers have experienced issues receiving incoming long-distance or cellular calls on their Great Plains Communications local number. While we have been working hard for many months with customers and regulators to assess the issues, some problems seem to persist.

Luckily, these problems are not caused by the Great Plains Communications network, but instead by how some calls are being routed by the original carrier.

What Can You Do?

Please communicate with the person making the call to contact their long-distance or cellular provider, inform them of the issue and have them trace the call. Some common issues are as follows:

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Call does not complete

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Poor call quality

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Goes directly to a recording

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Rings and then disconnects

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Sends bogus caller ID information

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Goes to a fast busy signal*

*Fast busy signals indicate no call transmission has taken place.

If the originating provider feels the issue is not their fault, encourage them to contact Great Plains Communications directly at 855-853-1483.

If you are dissatisfied with the response of the originating provider or who would like Great Plains Communications to offer further assistance, click below to reach us now. We are happy to assist you.

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File a Complaint

If you’ve contacted the originating carrier and the routing issues were not corrected, customers can file a complaint about the provider with the Nebraska Public Service Commission by calling 1-800-526-0017 or by visiting their website, or the website of whichever state the phone resides in.

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Reply Comments

Great Plains Communications is committed to providing support for rural long-distance customers, and we’ve offered comments to the FCC in regard to rural call completion legislation. Read more below: 

 Great Plains Communications Reply Comments

 NPSC Reply Comments

If you have any other questions, please visit the FCC website today. We sincerely apologize to our customers for these ongoing inconveniences and hope that with persistence, the problems you experience will subside and calls will be completed without issue!

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Contact Great Plains Communications

Providing quality customer support is our top priority, If you are experiencing any long-distance calling issues, click here to contact us.

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