How to Address Network Problems
Unfortunately, many Great Plains Communications customers have experienced issues receiving incoming long-distance or cellular calls on their Great Plains Communications local number. While we have been working hard for many months with customers and regulators to assess the issues, some problems seem to persist.
Luckily, these problems are not caused by the Great Plains Communications network, but instead by how some calls are being routed by the original carrier.
What Can You Do?
Please communicate with the person making the call to contact their long-distance or cellular provider, inform them of the issue and have them trace the call. Some common issues are as follows:
Call does not complete
Poor call quality
Goes directly to a recording
Rings and then disconnects
Sends bogus caller ID information
Goes to a fast busy signal*
*Fast busy signals indicate no call transmission has taken place.
If the originating provider feels the issue is not their fault, encourage them to contact Great Plains Communications directly at 855-853-1483.
If you are dissatisfied with the response of the originating provider or who would like Great Plains Communications to offer further assistance, click below to reach us now. We are happy to assist you.
File a Complaint
If you have any other questions, please visit the FCC website today. We sincerely apologize to our customers for these ongoing inconveniences and hope that with persistence, the problems you experience will subside and calls will be completed without issue!